FREQUENTLY ASKED QUESTIONS
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets.
Q: Is my payment information secure?
A: Yes, we use industry-standard 256-bit SSL encryption for all transactions.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Standard delivery times:
- EU: 3-5 business days
- US: 5-7 business days
- International: 7-14 business days
Q: Do you offer express shipping?
A: Yes, express options are available at checkout for most destinations.
RETURNS & EXCHANGES
Q: What’s your return policy?
A: Items must be returned within 14 days in original condition with all tags attached.
Q: How do I initiate a return?
A: Log in to your account and follow the returns portal instructions.
PRODUCT CARE
Q: How should I care for my leggings?
A: We recommend:
- Hand wash cold
- Lay flat to dry
- Avoid bleach and ironing
- Store folded, not hung
SIZING
Q: How do I choose the right size?
A: Consult our detailed size guide. For leggings, we recommend:
- Measure your waist and hips
- Compare to our size chart
- Consider preferred fit (compression vs. standard)
AUTHENTICITY
Q: How can I verify product authenticity?
A: All our products include:
- Holographic security tags
- Unique serial numbers
- Quality certification labels
ACCOUNT MANAGEMENT
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.